Our Policies
Comprehensive policies designed to protect your interests and ensure the best possible experience with our products and services, in compliance with Indian regulations.
Warranty Policy
We stand behind the quality of our products and offer comprehensive warranty coverage to ensure your complete satisfaction.
Coverage Period
- Warranty coverage depends on the specific product and brand. It will remain valid as per the warranty period offered by the respective company. You can check the exact warranty details by visiting the product information section.
What's Covered
- Manufacturing defects and material faults
- Functional issues under normal use conditions
- Performance degradation beyond specifications
- Parts replacement and labor costs (as per manufacturer terms)
Quick Claim Process
Contact our support team with your order number and description of the issue. We'll guide you through our streamlined warranty claim process and provide immediate assistance as per Consumer Protection Act, 2019.
Delivery Policy
Fast, reliable delivery with multiple options to meet your needs. We're committed to getting your order to you quickly and safely across India.
Delivery Options
- Within 50 km: 1-2 business days
- Above 50-60 km: 3-5 business days (depending on location)
- Installation service available on request
Processing Time
- In-stock items: Same day processing
- Custom orders: 2-3 business days
- Special import items: 7-15 business days
- Bulk orders: Contact for timeline
Real-Time Tracking
All orders include comprehensive tracking information o our website. Monitor your delivery progress with our tracking system.
Return & Replacement Policy
We do not offer general returns or replacements. Returns and replacements are only applicable in specific circumstances as outlined below, in compliance with Indian consumer protection laws.
When Returns/Replacements Apply
- Damaged products received during delivery
- Wrong product delivered (different from order)
- Order discrepancy (incorrect quantity/specifications)
Claim Window
- Damaged products: Report within 24 hours of delivery
- Wrong products: Report within 48 hours of delivery
- Order discrepancies: Report within 48 hours of delivery
- Photo/video evidence required for all claims
Claim Process
- Contact customer service immediately upon discovery
- Provide order number and detailed description
- Submit clear photos/videos of the issue
- Keep products in original condition for inspection
- Our team will verify and approve valid claims
Resolution Process
Valid claims will be resolved through replacement (subject to stock availability) or full refund within 7-14 business days. Bank refunds take additional 3-5 working days.
Terms & Conditions
By using our services, you agree to these terms and conditions. These terms are governed by Indian law and regulations.
Acceptance of Terms
- By placing an order, you accept these terms
- Terms are subject to change with prior notice
- Continued use implies acceptance of updated terms
Pricing & Taxation
- Website prices are displayed WITHOUT GST
- GST will be calculated and added during checkout process
- Final invoice will clearly show GST amount and total
- GST rates as per current government regulations
- Prices are subject to change without prior notice
- Additional charges (if any) will be communicated before payment
Product Information
- All product specifications are as per manufacturer details
- Images are for representation purposes only
- Stock availability is updated regularly but not guaranteed
- Product descriptions are based on manufacturer specifications
Payment Terms
- Payment required before dispatch (except authorized credit accounts)
- All payments processed through secure, PCI-compliant systems
- GST applicable as per Indian tax regulations
- Failed payments may result in order cancellation
Limitation of Liability
- Our liability is limited to the value of products purchased
- We are not liable for consequential or indirect damages
- Force majeure events beyond our control are excluded
- Installation services carry separate terms and liability
Dispute Resolution
- Direct negotiation with our customer service team
- Internal escalation to management level
- Consumer forum mediation if required
- Legal proceedings in appropriate jurisdiction
Privacy Policy
We are committed to protecting your privacy and personal information in compliance with Indian data protection laws and regulations.
Information We Collect
- Personal details: Name, address, phone number, email
- Vehicle information: Registration details, tyre specifications
- Payment information: Transaction details (securely processed)
- Usage data: Website interactions and preferences
How We Use Your Information
- Order processing and delivery coordination
- Customer service and support communications
- Product recommendations and service updates
- Compliance with legal and regulatory requirements
Information Sharing
- Delivery partners: Only necessary shipping details
- Payment processors: Secure transaction processing
- Government authorities: As required by Indian law
- We never sell personal data to third parties
Data Security
- Industry-standard encryption for data transmission
- Secure servers with regular security audits
- Access controls and employee confidentiality agreements
- Regular backup and disaster recovery procedures
Contact for Privacy Concerns
For any privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@prabhattyrehouse.com or call our customer service.
Questions About Our Policies?
Our dedicated customer service team is here during business hours to help clarify any questions you might have about our policies. We're committed to your satisfaction and legal compliance!
Contact Support Team